* Why do you have to make a song and dance in the chemist’s to stop them puting your medicine in a paper bag? This is medicine that comes in a cardboard box, inside which are three individually shrink-wrapped packets of blister-packed pills. How many more layers of packaging do you need?

* Why is it that solicitors cannot manage the basics of customer services – nearly all solicitors, it seems. I spent three days leaving messages asking mine to ring me, and he didn’t. Although he did finally talk to someone else involved in the transaction, who was able to tell me what is happening, and is planning to relay the next message…