Philobiblon

I’ve been unconnected at home for about 36 hours, apparently, it emerged eventually, because Freeserve/Wanadoo/Orange/whatever they’re called this week has been been having “technical problems”.

But I only got that explanation from the Indian call centre after spending an hour or so getting directions to set up an entirely new connection on my machine (from a guy with an accent so strong that he had to spell out virtually every word), then on the suggestions of another “help” desk person buying a new £15 line filter, before someone finally admitted the problem was their’s not mine – all of course on national call rates that I was paying.

So anyone know of a fast, reasonably-priced broadband connection that is reliable AND has a decent help desk that doesn’t just mechanically read out long lists of directions wiithout having any idea what they are talking about? It will be a pain to change my main email address, but I might just have to do it.