Philobiblon

Just spent 36 minutes on the line to BT trying to set up a phone line at my new address – not that I actually want to use BT, but the company that I do want to use, for an broadband/call/line bundle, Plus Net (which seems to do very well in customer surveys), can’t set up an account until the line is in my name.

But BT will only do a 12-month contract, so I’ll be stuck with the dinosaur for that period.

So much for “customer choice”.